This policy explains what Novrix collects through this website, why we collect it, how long we keep it, and how to reach us about it.
Effective 9 September 2026 Last updated 17 September 2026
Novrix builds software and digital products for businesses across Egypt, Saudi Arabia and the wider GCC. This policy applies to this website, novrix.co, and to the enquiries people send us through it.
If you have a question about anything on this page, or a request about your own information, email contact@novrix.co and it will reach the people who can act on it.
It covers the public website only. Work we do under a signed agreement with a client — systems we build, data those systems hold, access we are given to a client's own environment — is governed by that agreement, not by this page.
You can read every page of this site without filling anything in. The only place we ask for information is the contact form. The site does measure how it is used, through Google Analytics; section 7 explains what that measures, and it is kept separate from anything you send through the form.
We do not store your IP address with your enquiry, and we do not include it in the notification we receive. Your enquiry record does not include your browser's user-agent string or the site you arrived from; the site's analytics measures browser, device and traffic-source information separately, as described in section 7. We do not ask for, and have no use for, payment details, identity documents or any special category of personal information — please do not send them through this form.
To keep the form from being abused, it applies a short-lived, automatic check on repeated submissions from the same connection. It uses a one-way value that expires within minutes and is never attached to your enquiry or kept afterwards.
We do not sell your information, we do not rent it, and we do not add you to a marketing list because you sent us an enquiry.
We handle this information because it is necessary to respond to a request you made and to run legitimate business correspondence, and on any other basis that applies under the law relevant to you. Which basis applies, and what that means in practice, depends on the law of your country.
Separately, we use website analytics to understand how visitors use this site — including how often the contact form is completed and how often the phone, email and WhatsApp links are used — so that we can improve its content, usability and performance. Section 7 describes what that involves.
A submitted enquiry does two things. It is saved as a private internal record inside this website's own WordPress database, reachable only by the people who administer the site when signed in. It is not public, it is not published, it is not part of the site's sitemap or search, and it is not exposed through the website's public interfaces.
It is also sent to us as an email notification at contact@novrix.co, so that a person sees it rather than a database row waiting to be noticed. That email carries the details you submitted and is delivered through our email provider. You may also receive an automatic confirmation email at the address you gave us, sent from contact@novrix.co.
Our current policy is to keep contact enquiries for up to 12 months, after which the stored record is deleted automatically. This is an operational decision we have made about how long an enquiry stays useful — it is not a period imposed on us by law.
We may keep something longer where we have a specific reason to: an enquiry that turned into a client relationship and belongs with that project's records, or where a legal or accounting obligation requires it. Email correspondence that follows your enquiry lives in our email system and follows our normal business correspondence practice rather than the 12-month rule above.
If you would like your enquiry removed before then, email contact@novrix.co and ask.
Website analytics follows its own, shorter period. The detailed event-level and user-level data held in Google Analytics for this site is kept for 2 months and then deleted automatically, and a new visit does not extend that period. This is separate from how long the analytics cookies described in section 7 can stay in your browser, and it does not change the 12-month period for enquiries above.
This website uses Google Analytics 4 to understand how the site is used, so that we can improve it. Google Analytics is loaded through Google Tag Manager, a tool that places and manages the site's measurement code; Tag Manager is not itself the analytics service.
When you open a page, Google Analytics can record the page you view and its address, the site or source that brought you here, standard visit information such as when a visit starts and how long a page is in use, general information about your browser, device, operating system and screen, and your approximate location, down to city level, estimated from your connection. It does not record your precise location.
It also records two things you do on the site. The first is that a contact form submission completed successfully: it records that one was sent and the page it was sent from, and nothing else about it. The second is a click on a phone, email or WhatsApp link: it records which of the three you used and the general position of the link, such as the contact section, the site footer or a page that was not found.
It does not currently measure scrolling, clicks on links to other websites, site searches, video viewing or file downloads. Nothing you type into the contact form — your name, company, email address, phone number, chosen service or message — is sent to Google Analytics, and neither of the two measurements above carries a name, email address, phone number or any other detail that directly identifies you.
To load that code and send those measurements, your browser connects to Google, so Google may process connection information, including your IP address, as part of providing the service. Novrix does not store visitor IP addresses through its analytics. As a safeguard, Google Analytics is also set to hide email addresses, and the values of certain page-address details that could contain personal information, if they ever appear in the address of a page; that reduces the risk but cannot rule it out entirely.
This site does not use Microsoft Clarity or any advertising or social media tracking pixel, and it sets no advertising cookie.
Google Analytics sets two first-party cookies on this site, _ga and _ga_56E100BLC0. They hold a randomly generated identifier that lets Google Analytics recognise the same browser across visits and group page views into a visit; they do not contain your name or contact details. They may remain in your browser for up to 24 months after your most recent visit. That is how long the cookies can last, not how long analytics data is kept, which section 6 covers.
You can block or delete these cookies in your browser settings. The site, including the contact form, still works without them.
The site does use a small amount of ordinary browser storage to work correctly. The opening animation records, for the duration of your browser tab only, that you have already seen it, so it does not replay identically on every page you open. That value is a simple marker, it never identifies you, it is never sent to us, and your browser discards it when the tab closes.
Signing in to the site's administration area sets the cookies WordPress needs to keep that session working. Those apply to site administrators, not to visitors.
Running a website means other companies are involved in delivering it. These are the ones that matter for your information:
The site's hosting platform also includes a newsletter sign-up feature that is not used anywhere on this website; no sign-up form from it appears on any page here.
Our Google Analytics account currently allows analytics data to be shared with Google for technical support, for recommendations to us about the account, and for Google's modelling contributions and business insights. It is not set to share that data for use in Google's other products and services.
We are not in a position to describe these providers' own internal infrastructure, and we will not guess at it. Where you need detail about how a specific provider handles data, their own published terms are the accurate source, and we will help you find the right one if you ask.
You can ask us to tell you what we hold about you, to correct something that is wrong, to delete your enquiry, or to stop using it for further contact. You can also object to how we are using it, or ask for a copy of what you sent.
Our analytics does not create a personal account or user ID for you, and it is not linked to your name, email address or the contents of your enquiry. When it records that a contact form was completed, it records the event only — not who sent it or what it said — so we cannot use those details to find an individual analytics record.
Send any of these to contact@novrix.co. We will respond, and we will tell you plainly if there is something we cannot do and why. We may need to confirm that the request is genuinely coming from the person the information belongs to before we act on it.
The specific rights you have, and any deadlines that apply to us, depend on the law that applies to you. This page describes how to reach us and what we will do; it does not attempt to summarise the law of every country we work with.
The site is served over HTTPS. Enquiry records are stored as private internal entries that are not published and are not reachable through the website's public interfaces, and access to them requires an administrator sign-in. The form itself carries request validation and automated-abuse checks.
No system is beyond reach, and we will not claim otherwise. What we can say is that we do not collect more than we need, and we delete what we no longer need.
If we change what our analytics measures, for example by adding new analytics events, change how long analytics data or enquiries are kept, change how analytics data is shared, or start using another analytics or tracking service or any other service that handles your information differently, we will update this page and change the "last updated" date at the top. Material changes will be reflected here before the change goes live, not after.
Questions about this policy, or a request about your own information:
